In my opinion, at a minimum when dropping off my vehicle for service, the rep should read back what work is initially being planned and a cost estimate for that work.
As an aside, Hudson Ford, and other companies ask you to rate them after they perform a service for you. In their request, they ask that if you’re not completely satisfied to call them. This seems like a tacky way to help ensure they are getting good ratings. Just get it right the first time, please. I’m giving an honest review of the service actually provided.
Nate and his staff at Hudson Ford were so helpful to me! I was passing through from out of town, heading to Madison for a college tour with my daughter when my check engine light came on. With my plans to drive to Madison and back within the next 36 hours, I wanted to be sure it was OK to drive. Nate took the time to have his staff check the codes at the end of the day and verify that I was good to go. It was even his wedding anniversary and he was still working past closing time, helping customers with a smile on his face. So grateful for his assistance.
Also, when picking your vehicle up, the same steps should happen: a read back of the service that was actually done and an explanation of the cost.
Very Professional and helpful. Always very happy with the service I get there.
These basic, key customer service steps that help ensure the service department and the customer are on the same page have never happened when I’ve brought a vehicle in for service here. Just a pet peeve of mine...as a customer, I don’t like not being informed about what I’m paying for.
Service here is great! Friendly, reliable and completed on time.
Hudson Ford is great! I went in to buy tires. They drove me to a friend's house and pivked me up,so I didn't have to wait in the shop. Excellent service!
Truck was well taken care of after I brought it in for service this last time.
The only reason that I didn’t put 5 stars is because of the intake and pickup process of your vehicle here.
Quick Lane At Hudson Ford is a US Car Repair based in Hudson, Wisconsin. Quick Lane At Hudson Ford is located at 2020 Crest View Dr, Hudson, WI 54016, USA.
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