Keep in mind that a company that is friendly, honors your business and can be upfront with being honest, this what we look for in a company. Have to say with other companies, nothing is worse than talking to someone that is hard to talk or crabby and them telling you what you need to do and that costs an arm and leg.
Overall, I would suggest people to do their research and call around to find out their our prices to have things looked at. Cost is a nice factor, but being up front and honest with what work will not fix the problem, and then they can back it up with fixing the problem, cost then comes in as a second factor.
Even through the ownership transition the shop work and customer service has not changed. Pete always makes sure that I understand what is wrong with my car and what it will take to fix it. They accommodated me when I had three flat tires on two vehicles within a month of each other. They understand the need I have for my vehicles. I will not go anywhere else. These guys are great.
Over priced and decent work done at best. Would not recommend this repair shop go to a local small shop where you know it will be done right and at a decent going rate. The fellows behind the counter are not very educated either.
Not sure what work the last guy had done, but can honestly say this is a great shop to go to. Word of advise to the previous comments posted on this site, he should probably bring his actually bill in to discuss the work done and what was charged, it might be something they can work on or discuss the charges if anything as I have don't that with other locations prior to this. Can say that this has never happened to our family at this location.
Pete at the front desk keeps me in the loop every time the truck is in the shop. If something comes up out of the ordinary, he calls instead of just having the work done. The labor rates are more than reasonable. The owner Nick is always around and takes time to talk to the customers. This shop gives me a small town shop feel. All my vehicles go there now, and I've only been using their service for about 6 months. I'm extremely happy. Oh, and did I mention they are quick and efficient? My vehicle is never there for a full day, no matter what the fix is. Give 'em a try, I would be surprised is you were anything other than satisfied.
This place is the best! The front desk has been great at doing follow-up calls before performing any unknown fixes as well as what the price may be. Having prompt service, great advise, and honestly regarding what truly doesn't need to be fixed, they win my families trust in an automotive shop. Honesty is what keeps me coming back with competitive pricing and they do not take advantage of those that don't know fully the ins and outs of cars.
I have a couple of old vehicle that the guys at gateway keep running great, I trust them completely and would refer them to anyone.
Gateway Auto Care is a US Car Repair based in Hudson, Wisconsin. Gateway Auto Care is located at 1300 Gateway Cir, Hudson, WI 54016, USA.
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